FAQ
About Mau and Mau
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Q1: What is Mau and Mau?
A: Mau and Mau is a brand dedicated to designing and manufacturing high-quality candles, sculptures, lighting, and other home decor items. We pride ourselves on our craftsmanship and the unique aesthetics of our products.
Products and Materials
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Q2: What types of products do you offer?
A: We offer a wide range of products including scented and decorative candles, artistic sculptures, elegant lighting solutions, and various other home decor items.
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Q3: What materials are used in your products?
A: Our products are made from a variety of materials such as premium wax for candles, durable metals and ceramics for sculptures, and high-quality glass and metals for our lighting solutions.
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Q4: Are your candles environmentally friendly?
A: Yes, we use eco-friendly wax and natural wicks in our candles to ensure they are safe for both you and the environment.
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Ordering and Shipping
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Q5: How can I place an order?
A: You can place an order directly through our website. Simply browse our products, add your selections to the cart, and proceed to checkout.
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Q6: Do you offer international shipping?
A:Yes, we offer international shipping. Shipping costs and delivery times vary based on the destination.
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Q7: How long will it take for my order to arrive?
A:Delivery times depend on your location and the shipping method chosen. Typically, orders are processed within 2-3 business days and standard shipping takes 5-7 business days.
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Q8: Can I track my order?
A:Yes, once your order has been shipped, you will receive a tracking number via email to monitor the delivery status.
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Returns and Exchanges
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Q9: What is your return policy?
A: We accept returns within 30 days of purchase for items that are unused and in their original packaging. Please visit our Returns and Exchanges page for more details.
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Q10: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order details and reason for the return or exchange.
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Custom Orders and Bulk Purchases
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Q11: Do you offer custom orders?
A: Yes, we offer customization options for many of our products. Please contact us with your specific requirements and we will work with you to create a unique piece.
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Q12: Can I place a bulk order for events or corporate gifts?
A:Absolutely! We offer bulk order options for events, corporate gifts, and more. Please get in touch with our sales team for bulk order inquiries and special pricing.
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Care and Maintenance
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Q13: How should I care for my Mau and Mau candles?
A: To ensure the longevity of your candles, keep them away from drafts, trim the wick to 1/4 inch before each use, and allow the wax to melt to the edges during each burn to prevent tunneling.
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Q14: How do I clean and maintain my sculptures and lighting?
A:Use a soft, dry cloth to clean your sculptures and lighting fixtures. Avoid using harsh chemicals or abrasive materials to prevent damage.
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Contact and Support
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Q15: How can I contact Mau and Mau for support?
A: You can reach our customer service team via the Contact Us page on our website, or by emailing us directly at info.mauandmau@gmail.com. We are here to assist you with any questions or concerns.
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